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Privacy Policy

Privacy Policy

At Photonix, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when using our website or contacting us for our solar energy products and services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following information:

Personal Information

  • Full Name
  • Phone Number
  • Email Address
  • Residential or Business Address
  • Company Name (if applicable)

Technical Information

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Pages Visited
  • Date and Time of Website Visits
  • Cookies and Similar Technologies

Service Information

  • Property details for solar installation
  • Electricity consumption details
  • Project requirements
  • Uploaded documents or images (if applicable)

How We Use Your Information

We use your information to:

  • Respond to your enquiries and requests.
  • Provide quotations for solar systems.
  • Schedule site inspections and installations.
  • Deliver customer support.
  • Process service requests.
  • Improve our website and user experience.
  • Send important updates regarding our services.
  • Share promotional offers and newsletters (only where permitted by law or with your consent).
  • Comply with applicable legal and regulatory requirements.

Cookies

Our website may use cookies to improve your browsing experience. Cookies help us:

  • Remember your preferences.
  • Analyze website traffic.
  • Improve website performance.
  • Provide a better user experience.

You can disable cookies through your browser settings; however, some website features may not function properly.

Sharing of Information

Photonix does not sell, rent, or trade your personal information.

We may share your information only with:

  • Authorized employees.
  • Installation and service partners.
  • Payment service providers (where applicable).
  • Government authorities when required by law.
  • Legal or regulatory agencies when necessary.

All third parties are expected to protect your information appropriately.

Data Security

We implement reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your data, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to:

  • Provide our services.
  • Meet legal and regulatory obligations.
  • Resolve disputes.
  • Enforce our agreements.

When no longer required, your information will be securely deleted or anonymized where appropriate.

Third-Party Websites

Our website may contain links to external websites.

Photonix is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing any personal information.

Your Rights

Depending on applicable law, you may have the right to:

  • Access your personal information.
  • Request correction of inaccurate information.
  • Request deletion of your personal data.
  • Withdraw consent where processing is based on consent.
  • Object to or restrict certain processing activities.

To exercise these rights, please contact us using the details below.

Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.

Changes to This Privacy Policy

Photonix may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised Effective Date. Continued use of the website after changes are published constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Photonix

Address:

Photonx Renewables Private Limited 1/129B, Valleshwaran Kovil Street, Manapakkam, Chennai – 600 125.

Phone: +91 7403 25 25 35

Email:  janakiraman@photonxindia.com

Website:  www.photonxindia.com

We provide adaptable turnkey solar photovoltaic (PV) energy solutions that enable our customers to generate clean, affordable energy, with low maintenance, tailored to the needs of the project and environment.

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